Portfolio

Real Estate Virtual Assistant (June 20, 2021- July 19, 2024)

• Property Management
• Managing CRM
• Graphics using Canva
• Reporting to the Operations Manager & Real Estate Agents
• Data Management
• Email Management

Operations Manager VA (April 2021- May 2023)

Oversees all operations in all work sites and responsible for hiring training new employees. Task includes:
• Work Force
• Phone Support to all field employees
• Uploading new schedules
• Property Management
• Dealing with new clients for new contract.
• Guiding and leading staff for better results.

Director of Finance and Administration VA (May 2019 – April 2021)

Carry out multiple administrative duties, including replying to emails. Task includes:

• Oversees Account Operations
• Social Media Management
• Customer Service
• Calendar/Email Management
• Setup and oversees the company’s finance system
• Work Force

• Managing CRM – DATA Management

Business Virtual Assistant/Freelancer ( April 23, 2021 – May 19, 2022)

Doing administration duties and duties includes:

• Property Management
• Managing CRM – DATA Entry
• Customer Service
• Calendar/Email Management
• Web Design
• Research
• Managing CRM – DATA Entry

Virtual Assistant/Freelancer (May 3, 2019 – Feb 2021)

Carry out multiple administrative duties, including replying to emails. Lead sourcing and research are part of the task and,

• Social Media Management
• Content creation
• Monitor the company’s social media accounts and offer constructive interaction with users

• Calendar/Email Management

• Workforce Management
• Project Management
• Property Management
• Data Entry/Research
• Customer Service – Phone/Email Support
• Photo Editing/Canva

Customer Service Tier 2 – Supervisor (March 2017 – March 2019)

Responsible for fulfilling all customer service requests quickly and correctly. I successfully led multiple teams, providing guidance and support throughout various processes. I was responsible for handling escalations, ensuring that complex issues were addressed efficiently and effectively while maintaining a high level of customer satisfaction. Additionally, I played a key role in training and mentoring team members, helping them develop their skills, improve performance, and align with company standards. My ability to lead, train, and manage escalations contributed to the overall success of the teams and the company.

Customer Service Representative (Sep 2016 – March 2017)

Taking inbound calls, Answering questions about the product and services of the company. Most of the calls are for the customers billing issues and placing customer’s orders.

Customer Service Representative/ Order Taker (April 2014 – July 2016)

Inbound calls. Assisting and placing customer’s food order.